Yes, we accept mail in repairs from all over. Check our Service tab on the website for our most up to date accepted mail in repairs.

Step 1. Go to the SERVICES tab and select from the repair options.

Step 2. Click on “Read More” and complete a “Repair Ticket” form. *please make sure to include quality photos for the items that need repair.

Step 3. Once your repair ticket has been submitted for review our Master cobbler and repair family will look over the item and provide you with an estimated cost and time line for your repair.

Step 4- Once approved for repair you will receive a confirmation email with an attached quote that you will then sign and include with your mailed in item.

Step 5- When we received your item in the mail, we will notify you with an email and text that we have received your item and will begin on your repair.

Step 6- Once your item is repaired, you will receive a text and/or email that your items have been completed and ready for shipping. With that you will receive an invoice to pay for the repair and return shipping. Once we receive your payment your item will be shipped back to you.

Step 7- You will receive back your repaired item in the mail.

MAILING ADDRESS -

Walters Boot and Shoe Repair

118 West Walnut Street, Rogers Arkansas 72756

Yes, absolutely. Our shop is located is at 118 West Walnut Street, Rogers Arkansas 72756. In the downtown historical district.

Yes, we accept both men’s and women’s western cowboy boots, work style boots, men’s and women’s dress shoes, as well as Birkenstocks and many soft goods items for repair.

No, Sorry at this time, we only offer this service for walk in customers only. But Shines are accompanied with most repaired items.

Unfortunately, no. Many shoes "can" be re-soled, but they may not be designed to be re-soled. We only service shoes that were designed to be re-soled. It is best to submit a form online with good quality photos of the repairs in need and we can let you know.

Yes we do, from uppers require stitching, or hardware replacement, including heel and toe taps, and soles.

No, sorry, we do not dye or change a shoes original color. Different leathers take dyes differently.

Prices vary depending of what needs to be repaired, we provide a detailed quote before you mail in your repairs. Rarely the repair cost more than the quote due to more things needed repair once we get the boot or shoe opened up on the bench. If that were to happen we directly contact you and advise of the situation with any added cost and changes before we continue with the repair. Additional costs may be required depending on the construction and/or condition of your shoes/boots.

Our average turnaround time is 3 weeks from the date we receive them.

We try and do our best to answer email/ phone messages or text on status. If you have any question or looking for an update on your items don’t hesitate to reach out. As soon as your items is repaired you will receive and text and email of completion. *Please allow the allotted time before inquiring.

Yes, all repairs for resoling dress shoe, work boots, western wear and Birkenstock are priced for the pair.